Never mind, the 'forum' link goes there. That's entirely unclear, from reading I thought it went to fedoraforum.org.

Replying to [comment:1 notting]:

Never mind, the 'forum' link goes there. That's entirely unclear, from reading I thought it went to fedoraforum.org.

I think that's still a problem.

Let's spell it out as Ask Fedora.

Also, I wonder if we should deemphasize the IRC link. Less experienced users may gravitate to that as the most immediate and friendly option, only to be dumped into the deep end of IRC.

Well, I'm not sure that all less experenced users will pick it... I suspect many will click on that and get the wiki page about irc and decide it's too much hassle and go back and choose something else. ;)

But I really have no data to support anything there, happy to see some. ;)

Replying to [comment:4 kevin]:

Well, I'm not sure that all less experenced users will pick it... I suspect many will click on that and get the wiki page about irc and decide it's too much hassle and go back and choose something else. ;)

Specifically, I'm concerned that:

• less experienced users will be ''particularly'' inclined to choose "chat"
• They'll hit the IRC page and:
• decide it's too much hassle and ''never come back''
• gamely try to get into irc, and spend time on that instead of their problem
• maybe succeed, and hopefully get good help (yay)
• get really frustrated and not only never come back, complain to their friends.
• succeed after much effort but not get help for whatever reason

Even in the best case there, the barrier to help was higher than expected when looking at a friendly-seeming chat logo — exactly what we don't want for those less experienced users.

(RFE: web-based entry to #fedora channel, with a web-based nick registration process.)

But I really have no data to support anything there, happy to see some. ;)

I too have no data. :)

What if we put "Chat support via IRC", to at least give people a warning before clicking?

Please by all means, let's de-emphasize the IRC link. Heaven forbid their first experience is using freenode's web client as an unregistered user and then they'll get banished to the #fedora-unregistered channel where a bot will scold them repeatedly for something they dont understand and eventually kick them.

The forum link should point to fedora forum. IT should not point to ask.fpo. We should replace the IRC link with a link to ask.fpo.

The forum link used to point to fedoraforum, but was changed due to complaints about poor treatment there:

http://lists.fedoraproject.org/pipermail/websites/2012-July/019797.html

Note also that we don't run or have anything much to do with fedoraforum.

I'm +1 with the opinion of duffy. As "Forum support" I don't expect the ask.fp.o page, but clicking on it I expect a real forum like 'fedoraforum'. \
The IRC link can be useful for some end-users, for other ones it will be useless (like explained by shaiton). \
So, my suggestion would be:
1. Re-replace ask.fp.o with fedoraforum;
2. If we don't want to insert fedoraforum any more, lets describe the section with something else instead of "Forum Support". Ask.fp.o isn't a forum, it's more a Q&A database;

I also don't want Ask Fedora to be described as a forum. It's not. But I ''do'' want it to have a friendly, visible link on that page.

I'm closing this ticket as the topic was about having ask.fpo on our get-help page. This has been done recently with ref. 66053b1, and I think it fits also the rest of the discussion.

Therefore, if there is still something else we should do there, please file a new ticket.